The Customer Service representative is responsible for all customer relations. The position includes answering the telephone, providing proposals, working with clients to schedule services, answer questions, and assist in resolving issues. To be successful in this role, candidates should have professional, positive demeanor with the ability to communicate clearly and effectively. Working as a liaison between clients, crews and the management team requires organization and accuracy.
Responsibilities:
- Initial contact with customers via telephone in a professional manner representing the company values and quality standards.
- Data Entry, Scheduling, and Dispatching in service software, Service Autopilot.
- Creating, organizing, and maintaining customer files.
- Scheduling and managing Maintenance Services.
- Updating crew schedules and managing crew activity.
- Creating and managing crew reports and time sheets.
- Creating and filing completion reports & ensuring completion and accuracy of state required chemical reports.
- Manage customer service email accounts
- Arrange and process customer payments
Skills & Qualifications:
- Strong verbal and written communication skills
- Courteous and able to maintain professional appearance and manner
- Demonstrated ability to treat confidential and sensitive information with discretion
- Demonstrated professionalism, flexibility, and accuracy in all aspects of work
- Ability to gracefully multitask with deadlines and frequent interruptions in a fast paced environment.
- Intuitive and comfortable taking initiative
- Ability to be self-directed, work independently, and as part of a team
- Organized and detail oriented.
- Ability to learn responsibilities quickly and develop operations and procedures
- Able to meet deadlines without supervision
- Proficient in Microsoft Outlook, Word, Excel, QuickBooks and other PC-based applications
Job Type: Full-time
Salary: $15.00 – $18.00 per hour
Expected hours: 35 – 45 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
